When you create an account on crikex, we collect personal information that is necessary to provide our services. This includes your full name, email address, phone number, date of birth and residential address. We need this information to verify your identity, comply with legal requirements and ensure that you meet the minimum age requirement to use crikex.
During the deposit and withdrawal process on crikex, we collect financial information related to your chosen payment method. If you use bKash, Nagad or Rocket, we collect the associated mobile number and transaction details. For bank transfers, we collect your bank account information. This data is used exclusively to process your transactions and is never used for any other purpose.
Crikex also collects technical data automatically when you use our platform. This includes your IP address, device type, browser version, operating system, screen resolution and the pages you visit on crikex. We use this technical data to improve platform performance, detect security threats and optimize the user experience for the devices our players actually use.
Crikex uses your personal data for specific, legitimate purposes. The primary reason we collect your information is to operate the platform and provide you with the services you signed up for. This includes creating and managing your account, processing deposits and withdrawals, verifying your identity and delivering customer support when you need it.
We also use your data to improve the crikex platform. By analysing how players navigate the site, which games are popular and where users encounter issues, we can make targeted improvements. This data is aggregated and anonymised wherever possible, meaning individual players cannot be identified from the analytics we review.
If you have opted in to receive promotional communications from crikex, we use your email address or phone number to send you information about new games, bonuses and platform updates. You can opt out of these communications at any time through your account settings or by contacting our support team. Opting out of marketing will not affect your ability to use crikex or receive important account-related notifications.
Crikex will never sell your personal data to advertisers, data brokers or any third party for marketing purposes. That is a firm commitment we make to every player.
All personal and financial data collected by crikex is stored on secure servers with industry-standard encryption. We use SSL/TLS encryption for all data transmitted between your device and our servers, which means your information is protected during every interaction with the crikex platform. At rest, sensitive data is encrypted using AES-256 encryption standards.
Access to player data within crikex is strictly limited to authorised personnel who need it to perform their job functions. Our team members undergo security training and are bound by confidentiality agreements. We maintain detailed access logs and conduct regular security audits to ensure that data handling procedures are followed correctly across the entire crikex operation.
While we implement robust security measures, no system is completely immune to threats. In the unlikely event of a data breach affecting crikex, we will notify affected players promptly and take immediate steps to contain the breach, assess the damage and prevent future incidents. We will also report the breach to relevant authorities as required by applicable regulations.
Crikex uses cookies to make the platform work properly and to improve your experience. Essential cookies are required for basic functions like keeping you logged in, remembering your language preferences and processing transactions securely. These cookies cannot be disabled without breaking core functionality on crikex.
We also use analytics cookies to understand how players use the crikex platform. These cookies collect anonymised data about page views, session duration and navigation patterns. This information helps us identify areas for improvement and prioritise new features based on actual usage data rather than guesswork.
You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, though doing so may affect your experience on crikex. If you clear your cookies, you may need to log in again and some preferences may be reset.
Crikex does not sell, rent or trade your personal information to third parties. However, we do share limited data with trusted service providers who help us operate the platform. These include payment processors who handle your deposits and withdrawals, identity verification services that help us comply with legal requirements, and hosting providers that maintain our server infrastructure.
All third-party service providers used by crikex are contractually obligated to protect your data and use it only for the specific purpose for which it was shared. They cannot use your information for their own marketing or any purpose unrelated to the services they provide to crikex.
We may also disclose your information if required by law, court order or regulatory request. If a government authority or law enforcement agency makes a valid legal request for player data, crikex will comply while ensuring that the scope of disclosure is limited to what is legally required.
As a crikex player, you have specific rights regarding your personal data. You have the right to access the personal information we hold about you. You can request a copy of your data by contacting our support team, and we will provide it within a reasonable timeframe.
You also have the right to correct any inaccurate information in your crikex account. If your name, address, phone number or other details have changed, you can update them through your account settings or by contacting support. Keeping your information accurate helps us serve you better and process transactions without delays.
Crikex retains your personal data for as long as your account is active and for a reasonable period after account closure. The exact retention period depends on the type of data and the legal requirements that apply. Transaction records and identity verification documents are retained for a minimum period as required by financial regulations.
If you request account deletion on crikex, we will remove your personal data from our active systems within 30 days. However, certain data may be retained in backup systems for a limited period and in archived form where required by law. Once the legal retention period expires, all remaining data is permanently deleted.
Crikex does not knowingly collect personal information from anyone under the age of 18. Our platform is intended exclusively for adults, and we take active steps to prevent minors from creating accounts. If we discover that a minor has registered on crikex, we will immediately close the account and delete all associated personal data.
Parents and guardians who believe that a minor may have created an account on crikex should contact our support team immediately. We will investigate the matter promptly and take appropriate action to protect the minor's data and prevent further access.
Crikex may update this privacy policy from time to time to reflect changes in our practices, technology or legal requirements. When we make significant changes, we will notify registered players through email or an on-site notification. The updated policy will include the effective date so you can see when it was last revised.
We encourage all crikex players to review this privacy policy periodically. Continued use of the platform after changes have been published constitutes your acceptance of the updated policy. If you disagree with any changes, you have the right to close your account and request deletion of your data.
If you have any questions about this privacy policy, want to exercise your data rights, or have concerns about how crikex handles your information, please contact us at [email protected]. Our support team is available 24/7 and will respond to privacy-related inquiries as a priority. You can also visit our FAQ page for quick answers to common questions.
Real security measures, not just words on a page.
Every connection to crikex is encrypted end-to-end. Your login credentials, payment details and personal information are protected during every single interaction with our platform.
Sensitive data stored on crikex servers uses AES-256 encryption. Even in the unlikely event of a server breach, your data remains unreadable without the encryption keys.
Only authorised crikex staff can access player data, and only when necessary for their specific role. We maintain strict access logs and conduct regular audits.
Crikex will never sell your personal information to advertisers or data brokers. Your data is used to serve you, not to profit from third-party marketing deals.
Want your data removed? Request account deletion on crikex and we will erase your personal information from active systems within 30 days. Your data, your choice.
Crikex conducts regular security audits and vulnerability assessments to identify and fix potential weaknesses before they become problems.
Join a platform that takes data protection seriously. Create your account today and experience secure, transparent gaming built for Bangladesh.